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Take the Guesswork Out of Finding the Right Auto Repair Shop

Finding the Right Auto Repair ShopLooking for the right repair shop for your vehicle? The non-profit Car Care Council recommends asking a few simple questions to help identify an auto repair shop to properly care for one of your most valuable assets.

  • Does the business employ ASE-certified technicians? Credentials and affiliations are indicators of professionalism and the management’s commitment to training and education.
  • Is the shop and customer waiting area clean and organized? Cleanliness and organization are signs of a well-run business.
  • Are customers greeted and treated in a friendly and respectful manner? Many auto repair businesses excel in the area of customer service and satisfaction. A simple phone call to the shop to inquire about their services can give you a glimpse of how they treat customers.
  • Does the business provide a written estimate? The business should complete a written estimate and request your signature prior to starting any repairs on your car.
  • Does the business offer a warranty? Most auto repair businesses offer a warranty on parts and labor and the warranty is usually in writing or posted in the waiting area.
  • Does the business have a list of satisfied customers or references that it is willing to give you? Satisfied customers and recommendations from family, friends and neighbors are helpful in finding a good shop. Many auto repair facilities also have company websites that are worth checking out as they often include testimonials and additional information about the business.

The Car Care Council video entitled “Auto Service and Repair: What to Expect” provides straight talk on such topics as finding the right auto repair facility, what to expect at the shop and what questions to ask. The video also covers the real truth about consumer rights and the manufacturer’s warranty.

“For most people, a vehicle is their second biggest investment next to a home. It makes sense to take the time to select an auto repair facility that will take the best care of that investment,” said Rich White, executive director, Car Care Council.

The Car Care Council is the source of information for the “Be Car Care Aware” consumer education campaign promoting the benefits of regular vehicle care, maintenance and repair to consumers. For a copy of the council’s Car Care Guide or for more information, visit www.carcare.org.

Car Care Council Introduces Maintenance Mondays

Maintenance Monday #1The Car Care Council is making it easier to be car care aware in the New Year with the start of Maintenance Mondays. This Instagram-based weekly campaign will help drivers with visual information on car care.

“It’s our New Year’s resolution to help consumers better understand car maintenance and these days it is best done in images and videos,” said Rich White, executive director, Car Care Council.

With its new Instagram account, the Car Care Council will share image and video tips for maintenance every Monday and will also share them on its other social media channels. Videos will range from simple do-it-yourself videos and preventative maintenance tips to information on choosing an automotive professional when needed.

Follow Maintenance Mondays by joining the Car Care Council on Instagram at instagram.com/carcarecouncil, or find them on Facebook, Twitter and Pinterest with #MaintenanceMondays.

Watch the first #MaintenanceMonday video here.

The Car Care Council is the source of information for the “Be Car Care Aware” consumer education campaign promoting the benefits of regular vehicle care, maintenance and repair to consumers. For a copy of the council’s Car Care Guide or for more information, visit www.carcare.org.

Video: Explore An Auto Parts Store

The Car Care Council’s new video takes the unknown out of auto parts stores. Entitled “Explore an Auto Parts Store,” this video opens the door to the neighborhood part store for all vehicle owners. You do not have to be an expert to get involved with car care and these few minutes give the jump start needed to save time and money at home!

Learn more about DIY auto care with these Car Care Minutes!

Auto Repair & Service: What to Expect

We developed this video to help reduce the anxiety many people have taking their vehicle to an auto repair shop and to take some of the guesswork out of the whole service and repair experience.  We hope you find it helpful, the Car Care Council.